The Collections Specialist (CS) contacts borrowers with the intention to offer various solutions to settle outstanding education accounts.
Pay is $15.67 an hour plus $4.27 for Health & Welfare benefits.
Contact borrowers by telephone to discuss and provide resolution options/benefits, negotiating best possible arrangement for the borrower, our client(s) and Alltran.
Receive and respond to collection related inquiries in a prompt and professional manner.
Perform skip-tracing activities as needed to obtain location information for reaching borrowers.
Comply with all policies, procedures, and relevant federal/state laws and regulations for client(s) being worked including but not limited to: Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Privacy Act and Federal Information Security Management Act (FISMA).
Maintain an expert and up-to-date knowledge of Collections Specialist job duties, requirements and abilities.
Ensure proper system notations are made for all activity on accounts.
Listening/Speaking - listens to and learns what others say then verbally conveys ideas and facts to solve a problem.
Tact - works through awkward interpersonal situations in a positive manner, focuses on issues instead of people and does not take borrowers frustrations personally.
Problem Solving - examines data to grasp issues, draw conclusions, and solve problems.
Decision Making and Judgment - makes timely, informed decisions that take into account the facts, goals, constraints and risk.
Personal Effectiveness - manages time and resources to achieve goals while maintaining confidentiality and working honestly in all dealings.
Influencing Others - addresses issues in a constructive, professional manner and persuades others to approach problem in the same manner.
Adaptability/Flexibility - adapts to changing business needs and conditions.
Required Education & Work Experience
High school diploma or GED.
1 - 3 years of experience in customer service/collections/accounts receivable industry or sales.
Working knowledge of debt collections laws and regulations a plus.
Ability to multi-task, work with autonomy, make timely business decisions with integrity and good judgment.
Strong sense of professionalism required.
Experience in resolving challenging business situations and conflicts.
Working in a high performance and goal oriented culture.
Work optimal schedule ensuring that prime time evening and weekend hours are satisfied.
Proficiency with Microsoft Office and aptitude to learn proprietary software.
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.
Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation
Associated topics: bill, collection, credit, due, loan, loss, overdue, pay, revenue, treasurer